Complaints Policy

Last updated 17 February 2026

Effective date:17 February 2026

CV5 Capital ("CV5 Capital", "we", "us", "our") is committed to delivering high standards of service. We take complaints seriously and aim to handle them fairly, promptly, and transparently.This Privacy Policy explains how CV5 Capital ("CV5 Capital", "we", "us", "our") collects, uses, discloses, stores, and protects personal data when you interact with our website, communicate with us, or use our services.

This Complaints Policy explains how you can submit a complaint and how we will investigate and respond.

1. Scope

This policy applies to complaints relating to CV5 Capital's services, staff, communications, service providers engaged by CV5 Capital (where relevant), and any conduct or service issue you believe has caused you loss, distress, inconvenience, or dissatisfaction.

This policy does not replace any contractual rights or legal remedies you may have.

2. How to submit a complaint

We may collect the following categories of personal data (depending on your interaction with us):

2.1 Who can complain

You may submit a complaint if you are (or represent) a client, investor, prospective client, service provider, or other stakeholder affected by our services.

2.2 Where to send your complaint

You may submit a complaint using any of the following methods:

(a) Email (preferred): Send your complaint to the Compliance Officer at compliance@cv5capital.io.
(b) Letter:Post your complaint to:
CV5 Capital
52A Edgewater Way, #1651
Grand Cayman, KY1-9006
Cayman Islands

2.3 Information to include in your complaint (required)

To help us investigate efficiently, please include:

a. Your name and, if applicable, the name of the entity you represent;

b. Your contact details (email, phone number, and mailing address);

c. Your relationship to CV5 Capital (e.g., investor, client, prospective client, service provider);

d. A clear description of the complaint, including what happened and why you are dissatisfied;

e. Relevant dates, times, and names of individuals involved (if known);

f. Any supporting documents (emails, letters, screenshots, contracts, statements, or other evidence);

g. The impact on you (financial or otherwise), if applicable;

h. Your preferred outcome or resolution (what you would like CV5 Capital to do); and

i. Whether you have raised this issue previously, and if so, when and with whom.

If you do not provide sufficient information, we may ask you for further details before we can proceed.

3. Acknowledgement and timeframes

You agree not to:

misuse this Website or attempt to gain unauthorised access to any systems;
introduce malware or other harmful code;
interfere with the Website's operation or security; or
use the Website in any way that violates applicable laws or infringes third-party rights.

We may suspend or block access to the Website at any time where we reasonably consider it necessary to protect the Website, CV5 Capital, or others.

4. Privacy and cookies

Our collection and use of personal information is described in our Privacy Notice and any Cookie Notice published on the Website (as applicable). By using the Website, you acknowledge that you have reviewed those notices.

5. Complaints

If you wish to make a complaint relating to CV5 Capital's services or your interactions with us, please refer to our Complaints Policy or email the Compliance Officer at compliance@cv5capital.io.

6. Changes to this Legal Notice

We may amend this Legal Notice at any time by updating this page. The "Last updated" date indicates when changes were made. Your continued use of the Website constitutes acceptance of the updated Legal Notice.

7. Governing law

This Legal Notice and any dispute arising out of or in connection with it (including non-contractual disputes) shall be governed by the laws of the Cayman Islands, and the courts of the Cayman Islands shall have exclusive jurisdiction, subject to any mandatory rights you may have under applicable law.

14. Contact

For enquiries regarding this Legal Notice, please contact:

CV5 Capital

Email: info@cv5capital.io (or the relevant contact shown on the Website)

Complaints / Compliance Officer: compliance@cv5capital.io

Postal address: CV5 Capital, 52A Edgewater Way, #1651, Grand Cayman, KY1-9006, Cayman Islands